Our Core Allied Health Services
EDUCARE offers a comprehensive range of specialist allied health services designed to support children, teenagers, and adults at every stage of development and care. Our multidisciplinary team works collaboratively across disciplines to ensure each client receives a coordinated, personalised approach rather than isolated treatment.
Psychiatry
Our psychiatry services provide expert medical assessment and management for a wide range of mental health and neurodevelopmental conditions. Our psychiatrists work closely with psychologists and allied health professionals within the EDUCARE team to deliver integrated mental health care for clients of all ages across the Newcastle region.
Neurology
Neurology services at EDUCARE support clients experiencing neurological conditions affecting development, learning, behaviour, and daily function. Our neurologists contribute specialist assessment and diagnostic expertise that informs the broader therapy plans developed by our allied health team.
Psychology
Psychology at EDUCARE covers assessment, diagnosis, and therapeutic support for mental health, behavioural, emotional, and developmental concerns. Our psychologists work with children as young as two through to adults, using evidence-based approaches tailored to each client's goals and circumstances.
Speech-Language Pathology
Speech-language pathology addresses a wide spectrum of communication, language, literacy, and feeding difficulties. Our speech pathologists support clients from early childhood through adulthood, working on everything from first words and phonological awareness to complex communication needs and voice disorders.
Occupational Therapy
Occupational therapy at EDUCARE focuses on supporting clients to participate fully in the activities that matter most to them, whether that's handwriting and classroom tasks for a school-aged child or daily living independence for an adult managing a neurological condition. Our occupational therapists assess sensory processing, fine motor development, and functional capacity across all age groups.
Behaviour & Social Support
Behaviour and social support services round out our core offering, providing targeted strategies for clients and families navigating challenging behaviours, social skill development, and emotional regulation. Our behaviour support team works closely with families, schools, and carers to implement practical, consistent strategies across all environments.
NDIS Services at EDUCARE
EDUCARE is a registered and accredited NDIS provider, giving clients and families the confidence that our services meet the rigorous quality and safety standards required under the National Disability Insurance Scheme. Our team has extensive experience supporting NDIS participants across all age groups and funding categories in the Newcastle and Hunter region.
We provide tailored therapy and support services for children, teenagers, and adults with NDIS funding, covering a wide range of disability types including autism spectrum disorder, intellectual disability, developmental delay, cerebral palsy, acquired brain injury, and mental health conditions. Each client's NDIS support is developed in alignment with their individual plan goals.
Our occupational therapists, speech pathologists, psychologists, and behaviour support practitioners all deliver NDIS-funded services, giving participants access to a broad multidisciplinary team through a single, trusted provider. This integrated model means your NDIS supports are coordinated rather than fragmented across multiple organisations.
EDUCARE supports clients with therapy for daily living skills, communication development, social participation, fine motor skills, emotional regulation, and behavioural support. All therapy goals are linked directly to your NDIS plan outcomes, and progress is documented to support plan reviews and reviews of funded supports.
Our team provides practical guidance to help clients and families understand their NDIS funding, navigate plan categories, and make the most of their allocated supports. Whether you're a new NDIS participant or an experienced plan manager, our team is here to help you access the right services efficiently.
Telehealth delivery of NDIS services is available for participants who have difficulty attending our Charlestown clinic in person, including those living in rural NSW or managing mobility or transport challenges. All telehealth sessions are delivered via secure, NDIS-compliant video platforms and maintain the same clinical standard as in-clinic appointments.
If you are currently unregistered with the NDIS and believe you or your family member may be eligible, our team can provide guidance on the access request process and what assessments or documentation may support a successful application.
Why Choose EDUCARE for Allied Health in Newcastle?
With over 25 years of service to the Newcastle and Hunter region, EDUCARE has built a reputation as one of the most experienced and trusted allied health providers in the area. Our longevity reflects not just clinical expertise but a deep, genuine commitment to the families and individuals we support.
Our multidisciplinary team model sets EDUCARE apart from single-discipline clinics. When your child's speech pathologist, occupational therapist, and psychologist are working together as an integrated team, the quality and consistency of care improves significantly. Families benefit from a unified approach rather than disconnected advice from separate providers.
Every client at EDUCARE receives a personalised support plan developed around their specific goals, strengths, and challenges. We do not apply one-size-fits-all programs. Instead, our clinicians invest the time to understand each person's unique profile and design therapy that is both evidence-based and individually meaningful.
Our genuine care for client development goes beyond the clinical session. EDUCARE's team provides guidance, resources, and practical strategies for families and carers to support progress in everyday environments — at home, at school, and in the community. We view our role as partners in your journey, not just service providers.
As local specialists based in Charlestown, our team has an intimate understanding of the Newcastle and Hunter region community, its schools, support networks, and the specific challenges faced by families in the area. This local knowledge enhances the relevance and practicality of the support we provide.
EDUCARE's breadth of services means that as your needs or your child's needs evolve over time, you can access additional supports within the same trusted team. There is no need to start over with a new provider when your circumstances change.
Choosing EDUCARE means choosing a provider that combines clinical depth, collaborative practice, and a long-standing commitment to the wellbeing of the Newcastle community.
Telehealth & Remote Allied Health Services
EDUCARE's telehealth services bring the full range of our allied health expertise directly to clients wherever they are located across NSW. Whether you live in a rural community outside Newcastle, manage a busy schedule, or simply find in-person travel difficult, telehealth removes the barriers that can prevent consistent access to quality care.
Online consultations with our speech pathologists, psychologists, occupational therapists, and behaviour support practitioners are conducted via secure, encrypted video platforms that protect your privacy and comply with all relevant health and NDIS standards. Clients can join their sessions from home, school, or any private location with a stable internet connection.
Our telehealth coverage extends across the Hunter Valley, Central Coast, Mid-North Coast, and regional NSW communities where specialist allied health services are limited or difficult to access locally. Families in these areas often face significant travel times to reach specialist clinics, and EDUCARE's telehealth model eliminates that barrier entirely.
Flexible scheduling is a key feature of our telehealth service, with appointment times available across a broad range of morning, afternoon, and early evening windows to accommodate school hours, work commitments, and family routines. We understand that accessing regular therapy requires scheduling that fits around real life.
The clinical quality of telehealth sessions at EDUCARE matches that of our in-clinic appointments. Our therapists are trained in evidence-based telehealth delivery methods, and session materials, activities, and therapeutic strategies are adapted to be fully effective in an online format. Clients and families consistently report high satisfaction with the telehealth experience.
For NDIS participants accessing telehealth services, all sessions are delivered in accordance with NDIS practice standards and are fully claimable against relevant support categories. We handle all documentation and session records in the same format as in-clinic appointments.
If you are unsure whether telehealth is the right option for your situation, our team is happy to discuss your needs and recommend the delivery format that will best support your therapy goals.
Who We Help at EDUCARE
EDUCARE provides allied health services to clients across every stage of life, from toddlers showing early signs of developmental delay through to adults managing complex neurological or mental health conditions. Our team's breadth of expertise means that entire families can access support through a single, integrated provider.
Children
For children, EDUCARE offers specialist support across speech and language development, phonological awareness and literacy, sensory processing, fine motor skills, social development, behavioural challenges, and early diagnosis of developmental conditions including autism spectrum disorder and ADHD. Early intervention is a particular strength of our team, with research consistently showing that early support produces the best long-term developmental outcomes.
Teenagers
Teenagers at EDUCARE receive targeted support for mental health challenges including anxiety, depression, and emotional dysregulation, as well as ongoing speech and language therapy, occupational therapy for school participation, and behaviour support for navigating complex social environments. Adolescence is a critical period, and our clinicians are experienced in building therapeutic relationships with young people that are respectful, empowering, and effective.
Adults
Adults accessing EDUCARE's services include those managing acquired brain injury, neurological conditions, mental health diagnoses, communication difficulties, and occupational therapy needs related to workplace participation or daily living independence. Our adult services are delivered with the same person-centred, goal-oriented approach that underpins all of our clinical work.
Families
Families as a whole also benefit from EDUCARE's integrated model. When multiple family members require support, or when a child's challenges have ripple effects on the whole family unit, our team can provide coordinated support that addresses the broader family context alongside the individual client's needs.
Clients with NDIS plans, Medicare referrals, private health coverage, and self-funded arrangements are all welcome at EDUCARE. Our administration team will help you understand your funding options and access the services that are right for you during your initial enquiry.
How It Works — Getting Started with EDUCARE
Getting started with EDUCARE is a straightforward process designed to connect you with the right clinician and support pathway as quickly and easily as possible. Our intake team is experienced in guiding new clients through every step, from first enquiry to ongoing therapy.
Step 1: Referral or Enquiry
The first step is to request a referral or make a direct enquiry with our team. For psychology and psychiatry services, a GP referral may be required depending on your funding pathway. Our intake staff will advise you on what documentation is needed based on your specific situation during your initial contact.
Step 2: Initial Consultation Booking
Once your referral or enquiry is received, our team will book your initial consultation with the most appropriate clinician for your needs. We will match you with a specialist based on your presenting concerns, age group, funding type, and preference for in-clinic or telehealth appointments.
Step 3: First Appointment
Your first appointment is a comprehensive consultation during which your clinician will gather background information, assess your needs, and begin building an understanding of your goals. For children, parents and carers play a central role in this session and are encouraged to share observations from home, school, and daily life.
Step 4: Tailored Therapy Plan
Following your initial consultation, your clinician will develop a tailored therapy plan that outlines recommended services, therapy goals, session frequency, and the expected trajectory of support. This plan is shared with you and, where relevant, with your NDIS plan manager, school, or other key people in your network.
Step 5: Ongoing Support
Ongoing support and follow-up sessions are scheduled according to your therapy plan, with regular reviews to assess progress and adjust goals as needed. EDUCARE's approach is dynamic — your plan evolves as you do, ensuring that your therapy remains relevant and effective at every stage.
Our team is also available between sessions to answer questions, provide resources, and support families and carers in implementing strategies in everyday settings. We believe that therapy is most effective when it extends beyond the clinic room and into the real environments where clients live and grow.
Contact EDUCARE & Request a Callback
Getting in touch with EDUCARE is easy, and our friendly administration team is ready to help you take the first step toward accessing the support you or your family member needs. Whether you have a specific question or simply want to understand what services might be right for you, we welcome your call or enquiry.
You can reach the EDUCARE Charlestown clinic directly by phone on (02) 4943 4444 during business hours. Our administration team can answer general questions about our services, discuss your funding options, confirm referral requirements, and book your first appointment on the spot.
For those who prefer to enquire online, our website features a quick callback request form that allows you to submit your details and preferred contact time at any hour. A member of our team will respond to all online enquiries promptly during business hours.
We offer a free initial phone consultation for first-time enquiries, giving you the opportunity to speak with a member of our team about your needs before committing to a booking. We want you to feel confident and informed before your first appointment.
Our Charlestown clinic is conveniently located with accessible parking and is well-serviced by public transport routes connecting Newcastle, Lake Macquarie, and surrounding suburbs. Directions and a clinic map are available on our website to help you plan your visit.
For NDIS participants, our team can discuss your plan and funding categories during your initial contact to confirm how EDUCARE services can be accessed under your existing supports. We are committed to making the administrative side of accessing allied health as simple and stress-free as possible.
Whether you are ready to book, still weighing your options, or just starting to explore what support might look like for you or your family, we encourage you to reach out. The EDUCARE team is here to help.